FAQ

1. To order online, first, visit Store Outlets
     

2. Select your school, level / stream and key in student name / class.
     

3. You will be prompted to login if you are not yet signed in. Sign in with OTP or create an account.

4. Select the books and school materials that you wish to purchase by selecting your Subject Combination / Mother Tongue. Uncheck the checkboxes for items that you do not wish to purchase. Click “Add to cart”.
     

5. Your order will appear in the Cart list. Check or amend the quantity and Proceed to Checkout.

6. Select Pick Up @ Bookshop or Delivery under the Delivery Options on the right.

7. Select your payment method.

8. Once you ensure that all the items in your cart are correct, click on Proceed to Pay. Remember to agree to the Terms of Services.

9. If Pick Up is selected, you will first be directed to book an appointment for your Pick Up date. No date is given for Delivery.

10. You will be directed to the payment gateway to complete your payment. After which, the page will be redirected back to our website to reach Final page.

11. An email confirming your order will be sent to your email account. You can print the order for future references.

(Please check your spam / junk mailbox if you did not received in your inbox)

Currently, we only help facilitate sale of nametags for Dunman Secondary, Tampines Primary and Teck Whye Primary.

If you wish to purchase nametags for these schools, visit Store Outlets, select the school and scroll down to the You May Also Like Section below Textbook Order.

The nametags also show up after you have added your school booklist order to cart.

If you forget your password, you can request to reset your password.

Note: If you do not have an existing account with us, or the system cannot recognise your name and password, please create a new account.

To reset your password:

Please Click on "Forgot Your Password?" and enter your login email. We will send you a verification code to the email address.

If you do not receive the email from us within 15 minutes, please check the spam or junk mail folder in your email account.

Otherwise, please sign in with OTP.

After an order has been placed, you may login to view your order.

After logging in, Click on My Orders in the Navigation Bar.

Your history of orders will be listed.

You can click on the order to check it's details.

Note: Unpaid Orders will expire within 30 minutes and will not be shown.

Customers are encouraged to place self-collection orders via the web, so we can prepare and packed your orders beforehand in order to reduce the queuing time for you.

For Customers that did not place the self-collection orders via online, please refer to the booklist for the bookshop sales dates.

Your are encouraged to make an appointment under Book Appointment. Choose the school and Walk-in to chose the available dates and timing.

You can view your appointments under My Appointments.

No, as your order will be packed and delivered from the schools’ bookshop you have ordered from. Our Delivery Service Provider will pick up your delivery orders directly at these schools.

Not every school uses the same textbooks and stationery. If you need to order from multiple schools, you will need to place separate orders.

All items purchased from oapl.sg are non-returnable / exchangeable except for the following:

i. Upon receiving the items, the items are faulty / damaged / torn.
ii. Item received is different from what is stated in the Order Invoice.

Please check the items received and do report any discrepancy to Customer Service within 3 working days, either by calling or email. We will arrange for an exchange of the items with you when school reopens at the school bookshop. Do note that all faulty / damaged / torn items must be returned to us in their original packaging and must be accompanied with the date of purchase and Order Reference printed.

Payment methods are either SGQR or Debit/Credit card/GooglePay (processed securely by Reddot Payment).
Do note that there will be a 1.5% processing fees on Debit/Credit card payment

Home delivery Service is charged at $14.50 per order, per location.

The above delivery charges are limited to an order of 15kg.
Should the order amount $350 or above, there will be an extra of $3 per order, per location.
For order amount $450 or above, there will be an extra of $6 per order, per location.

Overseas Associates shall make every effort to fulfil orders by Customers. However due to unforeseen change to the items or because items may be unavailable / out-of- stocks during packing, some items may be unfulfilled. These items will be reflected as Reserved Status.

Kindly print out the invoice for you or your child to collect from school when school reopens. 

To report shortages, please fill in the form.

We aim to process and deliver each order within 7 - 10 working days upon receiving payment for order placed. Kindly note that orders login after working hours will be processed on the next working days; order login on Saturdays / Sundays will be processed as Monday’s orders.

Due to overwhelming orders during peak period (November), the orders may take longer for delivery. Delivery will begin after 10 Nov for Secondary School or 25 Nov for Primary School

You will receive an sms notification from the courier if you have a delivery that day.

Our courier will try contacting you to see if he could leave the parcel at your doorstep and then send you a photo of the parcel's location.

If our courier is unable to contact you, we will reschedule the next earliest time slot for you.

However, please note that after the 2nd unsuccessful delivery, our courier may have to charge additional delivery charges.

You will receive a follow up email notification once the order status is updated to “Ready” and another once it is picked up by our logistics partner. You will be able to track the delivery by it's tracking no. once it is picked up.

You can collect your order based on the pick up appointment date and timing you have chosen when placing the order.